Frequently Asked Questions

Everything you need to know about shopping with Shop Katydid.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our Returns Portal to start your request.

Do you offer international shipping?

Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.

How do I know which size to order?

Each product page includes a detailed size chart. Since we carry various brands, we recommend checking the specific measurements for each item to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement, and we will do our best to accommodate changes.